Beginning Aug. 5, 小黄鸭视频 County's Permit Portal will switch to a new login system called TID-C (Tyler Identity Community). This update will improve security and give you easier access to multiple 小黄鸭视频 County services with one account.
What鈥檚 changing?
You鈥檒l still use the same Permit Portal you鈥檙e familiar with, but the way you log in will be different. TID-C adds modern security features, like multi-factor authentication, and allows for a single sign-on experience across Tyler-supported systems.
What you need to do now
- to determine whether you need to register a new account or sign in with an existing account.
- Confirm the email address associated with your account.
- Make sure you remember this email. You鈥檒l need it when logging in through TID-C starting Aug. 5.
Important Note About Logging In
DO NOT sign in using the Google/Apple/Microsoft/Facebook option unless your existing CSS login info is exactly the same as what you use for those platforms.
If you use a personal email for Google/Apple/Microsoft/Facebook, but a business email for CSS, then your CSS account will not properly link to your records when you sign in.
Need Help?
To help you navigate the change, we鈥檝e compiled a list of frequently asked questions and contact information below. Please read through them carefully and don't hesitate to reach out if you run into any issues.
Frequently Asked Questions
What is TID-C?
TID-C is a new authentication service. It features updated security standards and allows for multi-factor authentication.
Still need help? Answer this short to find out if you need to Register or Sign In.
What do the initials 鈥淭ID-C鈥 mean?
TID-C stands for Tyler Identity Community. Tyler is the parent company that supports CSS (Citizen Self-Service) and EnerGov.
Still need help? Answer this short to find out if you need to Register or Sign In.
Do I need to do anything regarding TID-C?
Yes! Log in to your CSS account and confirm the associated email. Remember this email as you will need it to login for the first time starting Aug. 5, 2025.小黄鸭视频 to get started.
I see that there are options to sign in Google, Apple, Microsoft or Facebook. What does this mean, and can I sign in this way?
DO NOT SIGN IN THIS WAY unless your existing CSS login info is exactly the same as what you use for Google/Apple/Microsoft/Facebook. If you use a personal email for Google/Apple/Microsoft/Facebook, but a business email for CSS, then your CSS account will NOT properly link to your records when you sign in.
These are one-click logins that authenticate you based on your existing Google/Apple/Microsoft/Facebook account. Clicking one of these buttons will sign you into CSS using the same email and password that you use for Google/Apple/Microsoft/Facebook.
Still need help? Answer this short to find out if you need to Register or Sign In.
I am trying to register with TID-C and I am getting an error message that 鈥淎 user with the email already exists.鈥 What does this mean and what should I do?
You may receive this error message if:
- You use a shared company email, and your coworker has already re-registered the email.
- You used the same email to sign in at a different city/county, and that city/county uses the same authentication service as 小黄鸭视频 County.
Go back to the and enter your email and password. You should be able to login and do not need to go through the registration process.
After re-registering, I am not being taken directly to my CSS Dashboard. Instead, I see an image like the one below. What does this mean and what should I do?
This happens when two different emails were linked to the same CSS account. For example, you and your coworker have two different emails and can both login to CSS and see the exact same Dashboard with the exact same records.
PLEASE NOTE: If you proceed with registration, you will be creating a brand-new account. You will not see any records when you login.
Click 鈥渃ancel registration鈥 in the upper right corner.
Find out the email/password that your office has already registered and use that information to sign in. Note: You will not need to register since someone in your office has already registered the email account.
Still need help? Answer this short to find out if you need to Register or Sign In.
I re-registered and was taken directly to my CSS Dashboard, but I do not see all my records and/or my personal information is not correct. What should I do?
Do NOT attempt to make another CSS account. Contact the appropriate department below for further assistance:
- Building: 919-856-6222 | wake.permitting@wake.gov
- Planning: 919-856-6335 | wake.planning@wake.gov
- Watershed Management: 919-856-7436 | watershedmanagement@wake.gov
- Groundwater/Well: 919-856-7482 | wellwater@wake.gov
- Wastewater/Septic: 919-856-7434 | wastewater@wake.gov
Still need help? Answer this short to find out if you need to Register or Sign In.