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Book GoС»ÆѼÊÓƵ SmartRide NE by calling 919-212-7005 or via the Go Access! App:

Go where you want to go, when you want to go!

There’s a new, easy way to catch a ride Northeast С»ÆѼÊÓƵ County! GoС»ÆѼÊÓƵ SmartRide NE offers rideshare options for the residents of Zebulon, Wendell, Knightdale and the unincorporated areas in between. The best part? It's fare-free!

Ve donde quieras, cuando quieras

Learn how to use the GoAccess! app today!

Spanish Tutorial Video

SmartRide Student Rider Application

To ensure the safety and comfort of all passengers, GoС»ÆѼÊÓƵ SmartRide will require high school and middle school students to . The survey requires students to provide the contact information of a legal guardian and acknowledge the terms of use outlined on the GoС»ÆѼÊÓƵ SmartRide rider guide. As of October 1, 2024, student riders who have not registered through the survey will be refused service. The survey will remain open for new riders. Please contact the GoС»ÆѼÊÓƵ call center at 919-212-7005 for registration questions or concerns.

***PARENTS: GoС»ÆѼÊÓƵ SmartRide is a transportation program available to the general public. By allowing your child to ride, you acknowledge that GoС»ÆѼÊÓƵ is NOT responsible for managing where the student is and is not allowed to travel off of school grounds.***

Americans with Disabilities Act (ADA)

It is the policy of С»ÆѼÊÓƵ County Transportation to abide by all provisions of the Americans With Disabilities Act (ADA) of 1990, Section 504 of the Rehabilitation Act of 1973, and US Department of Transportation (DOT) implementation regulation found at 49 CFR Parts 27, 37 and 38 as amended, in the delivery of transit services that are open to the public and prohibits discrimination based on disability and sets specific requirements that transit agencies must follow. If you feel that you have been discriminated against, due to your disability, please fill out the below complaint form within 180 days of the alleged violation.

The Americans with Disabilities Act (ADA) complaint form .

Title VI Notice to the Public

С»ÆѼÊÓƵ County Health & Human Services operates its programs and services without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with С»ÆѼÊÓƵ County Health & Human Services.

For more information on the С»ÆѼÊÓƵ County Health & Human Services civil rights program, and the procedure to file a complaint, call 919-212-7155 (TTY 800-735-2962), email psnelling@wake.gov or visit our administrative office at С»ÆѼÊÓƵ County Health & Human Services: 220 Swinburne St., Room 2161, Raleigh, NC 27610.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave. SE, Washington, D.C. 20590.

If information is needed in another language, call 919-212-7155.

Civil Rights Protections
GoС»ÆѼÊÓƵ Access is committed to operating transportation programs and services without regard to disability, race, color or national origin, in accordance with applicable federal statutes:

• Title II of the Americans with Disabilities Act
• Title VI of the Civil Rights Act
   

Reasonable Modification Public Notice
GoС»ÆѼÊÓƵ Access is committed to ensuring a reliable, accessible experience for all customers. If, due to a disability, you are not able to fully use GoС»ÆѼÊÓƵ Access's programs and services because of a policy or procedure that has been established, you may submit a request for a modification of the policy or procedure. To request a modification, complete a , which is available online at or by calling 919-212-7360 (TTY 800-735-2962). All requests for reasonable modifications to GoС»ÆѼÊÓƵ Access policies or procedures will be considered on an individual basis. Please note that GoС»ÆѼÊÓƵ Access may be unable to accommodate requests for modifications which would:

• Result in a fundamental alteration to the nature of the service;
• Create a direct threat to the health or safety of others, and;
• Create an undue financial or administrative burden.
   

Requests for modifications might also not be granted if the director determines that the service can be fully used without the requested change. In the event that a barrier to access exists, but the requested modification cannot be granted, GoС»ÆѼÊÓƵ Access will, to the maximum extent possible, assist in determining other possible actions that might be taken to provide access to its programs and services.

Appeals:

If you would like to file an appeal of the rejection of your reasonable accommodation request, . If further communications regarding this request are needed in an alternate format, please indicate the appropriate format below: large print (font size: ____), or Spanish.

This form can be requested in large print or Spanish by calling 919-212-7360 (TTY 800-735-2962) or emailing Claudia.garay@wake.gov.

Please send the completed forms and any required documentation of disability to:
Claudia Garay
Transportation Call Center Supervisor
220 Swinburne Street Office 2154
Raleigh NC 27610